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While working as a Trainer for Cognizant I restructured the new hire training in cooperation with one other senior trainer and personally created >50% of new training materials for global use.


Language Skills

Spoken Interaction
Spoken Production
Mother Tongue
Mother Tongue
Mother Tongue
Mother Tongue
Mother Tongue

Technical Skills

MS PowerPoint

MS Word

MS Excel

G Slides

G Docs

G Sheets



09/2020 - current

Lapland UAS

09/2016 - 06/2017

National College of Ireland

09/2008 - 06/2011

Max Eyth Schule

Lapland University of Applied Sciences

3,5-year course

Bachelor in Tourism and Hospitality Management

CIPD Diploma in Learning and Development

1-year course focused on adult learning

High School specialised in Mechanical Engineering

High School Diploma

Work Experience

04/2019 - 08/2020

Eezy Oyj

Waitress & Café Worker

12/2018 - 01/2019


Virtual Personal Assistant

03/2018 - 08/2018

Google Ads powered

by Accenture

Online Specialist

10/2017 - 06/2018

Bewley's Café Grafton Street

Barista & Counter Assistant

07/2015 - 08/2017

Google Maps powered by Cognizant

Trainer & Policy Specialist

03/2014 - 08/2015

Google Maps powered by Manpower

Local Data Evaluator

03/2014 - 08/2015

Steam Global Services

Photography Support Professional

10/2011 - 02/2013

beActive International

Production Assistant

Waitress in various hotels and restaurants in Helsinki, primarily during breakfast and lunch as well as regular shifts at Café Tin Tin Tango

  • bussing

  • serving customers at the till

  • making specialty coffees

  • assembling breakfast and salad portions

  • defrosting or baking pre-made pastries and cakes

  • baking and cooking quiches and ingredients for salads such as baked potatoes

  • making salad sauces such as strawberry vinaigrette, herb oil, and caesar salad sauce 

  • kitchen prep-work

  • cleaning of dishwashing and kitchen area incl. dishwashing machine, fridges, fridge drawers, and coffee machines

Project work for card and calendar printing company 

  • quality checking postcards, invitations, and calendars

  • images: positioning, sizing, exposure

  • text: spelling and left-over template phrases/names

Customer support for Google Ads users on DACH market

  • via phone, email, live-chat and through the Google Advertising Community

  • point of contact for questions on billing issues for Google Ads agents in DACH team

  • mentor for New Hires and existing employees

Barista and counter assistant at take-out counter as well as barista in the main café area

  • opening and closing the cafe

  • setting the grinder and espresso machines

  • brewing filter coffee

  • preparation of coffee based drinks; drinks containing frothy milk had to be served with latte art

  • preparation of all non-coffee based drinks such as teas and frappés

  • greeting customers as they enter the café

  • serving customers at the till

  • prepping various food items for sit-in and take-away

  • cleaning all equipment at night as well as fridges, countertops and floors

  • restock and preparation of the cafe for the next day

Internal trainer and policy specialist 

  • onboarding and role training

  • training content development

  • learning needs analysis

  • training facilitation  and evaluation

  • organisation of engagement events

  • quality monitoring

  • root cause analysis

  • answering policy questions

  • review and feedback on monthly policy updates

  • local/global training and policy meetings

Collecting local data for business listings on Google Maps

  • outbound calls to DE, AT, CH, GB, US and CA

  • working on special and high sensitivity projects

  • quality control of already reviewed cases

Customer support for German-speaking Nikon customers

  • Markets: Germany, Austria, and Switzerland

  • Channels: live chat, email, and phone

Internship at Transmedia production company telling stories through various media e.g. Film, TV, YouTube, Books, Graphic Novels, and Social Media channels

  • managing incoming phone calls and post

  • research for current and future projects

  • creation of Media and PR Contacts Database

  • on and off set ad-hoc tasks

Work Experience

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