Education
09/2020 - current
Lapland UAS
09/2016 - 06/2017
National College of Ireland
09/2008 - 06/2011
Max Eyth Schule
Lapland University of Applied Sciences
3,5-year course
Bachelor in Tourism and Hospitality Management
CIPD Diploma in Learning and Development
1-year course focused on adult learning
High School specialised in Mechanical Engineering
High School Diploma
04/2019 - 08/2020
Eezy Oyj
Waitress & Café Worker
12/2018 - 01/2019
Freelance
Virtual Personal Assistant
03/2018 - 08/2018
Google Ads powered
by Accenture
Online Specialist
10/2017 - 06/2018
Bewley's Café Grafton Street
Barista & Counter Assistant
07/2015 - 08/2017
Google Maps powered by Cognizant
Trainer & Policy Specialist
03/2014 - 08/2015
Google Maps powered by Manpower
Local Data Evaluator
03/2014 - 08/2015
Steam Global Services
Photography Support Professional
10/2011 - 02/2013
beActive International
Production Assistant
Waitress in various hotels and restaurants in Helsinki, primarily during breakfast and lunch as well as regular shifts at Café Tin Tin Tango
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bussing
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serving customers at the till
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making specialty coffees
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assembling breakfast and salad portions
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defrosting or baking pre-made pastries and cakes
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baking and cooking quiches and ingredients for salads such as baked potatoes
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making salad sauces such as strawberry vinaigrette, herb oil, and caesar salad sauce
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kitchen prep-work
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cleaning of dishwashing and kitchen area incl. dishwashing machine, fridges, fridge drawers, and coffee machines
Project work for card and calendar printing company
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quality checking postcards, invitations, and calendars
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images: positioning, sizing, exposure
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text: spelling and left-over template phrases/names
Customer support for Google Ads users on DACH market
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via phone, email, live-chat and through the Google Advertising Community
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point of contact for questions on billing issues for Google Ads agents in DACH team
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mentor for New Hires and existing employees
Barista and counter assistant at take-out counter as well as barista in the main café area
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opening and closing the cafe
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setting the grinder and espresso machines
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brewing filter coffee
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preparation of coffee based drinks; drinks containing frothy milk had to be served with latte art
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preparation of all non-coffee based drinks such as teas and frappés
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greeting customers as they enter the café
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serving customers at the till
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prepping various food items for sit-in and take-away
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cleaning all equipment at night as well as fridges, countertops and floors
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restock and preparation of the cafe for the next day
Internal trainer and policy specialist
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onboarding and role training
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training content development
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learning needs analysis
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training facilitation and evaluation
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organisation of engagement events
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quality monitoring
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root cause analysis
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answering policy questions
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review and feedback on monthly policy updates
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local/global training and policy meetings
Collecting local data for business listings on Google Maps
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outbound calls to DE, AT, CH, GB, US and CA
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working on special and high sensitivity projects
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quality control of already reviewed cases
Customer support for German-speaking Nikon customers
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Markets: Germany, Austria, and Switzerland
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Channels: live chat, email, and phone
Internship at Transmedia production company telling stories through various media e.g. Film, TV, YouTube, Books, Graphic Novels, and Social Media channels
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managing incoming phone calls and post
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research for current and future projects
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creation of Media and PR Contacts Database
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on and off set ad-hoc tasks